Frequently Asked Questions
Everything you need to know about our premium loungewear and intimate apparel.
How do I determine my correct size for HANRO garments?
To ensure a perfect fit, please refer to our detailed Size Guide located on each product page. Our collections follow international sizing standards, focusing on high elasticity and comfort.
What is the standard shipping time for my order?
Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-5 business days depending on your location, while express options are available at checkout.
What is your return policy for intimate apparel?
We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and in their original packaging with all tags attached. For hygiene reasons, certain intimate items must have the protective strip intact.
How should I care for my HANRO luxury fabrics?
To maintain the longevity of our premium cotton, silk, and wool, we recommend machine washing on a gentle cycle with mild detergent or hand washing. Always avoid tumble drying to prevent fiber damage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secure.
Where are HANRO products manufactured?
Most of our products are manufactured in our own production facility in Portugal, using fabrics produced at our headquarters in Austria, ensuring the highest European quality standards.